Carter's Customer Service
Contact Us
For online ordering and technical assistance, and Rewarding Moments assistance:
877-333-0117 (toll free)
706-487-8712
7:00am to 10:00pm EST Monday - Friday
9:00am to 8:00pm EST Saturday
9:00am to 8:00pm EST Sunday
For corporate, retail and product inquiries:
888-782-9548
8:00am to 8:00pm EST Monday - Friday
Please allow extra time for your order to process and arrive.
Top FAQs
1. How do I return or exchange a product?
2. How can I check my order status?
3. Is it too late to change or cancel my order?
4. Do you ship internationally?
5. How do I enter a promotion code for my order?
Have another question?
View our full list of faqs
Shipping
We ship anywhere in the U.S. and to multiple international locations.
Domestic shipping | International shipping | Multiple addresses | Military shipping | Curbside and Pick up in store
Payment information
We accept major credit cards in all of our stores and online.
Payment info overview | Secure shopping guarantee | Sales tax info | Check gift card balance | AfterPay
Cancel or change an order
Sizing chart
Our sizing charts take the guessing game out of what size to buy.
Returns
Not right? Just don't like it? No problem! We want you to be happy with your purchase.
Mail returns | In-store returns | Exchanges |
Price adjustments | Defective products |
International returns
Gifting services
Pricing & promotions
Get a sneak peek into our exclusive online and in-store promotions.
